Saturday, December 01, 2007
Why I hate Sprint
My dislike of Sprint started a couple of years ago when a group in my family got a family plan.
5 phones were part of the plan and they worked well for the most part. The cheap discount phones with the basic camera. After a bit my wife desired better phones and when she and her mom went to Cool Springs Galleria to renew the account she picked up two Motorola RAZORS for us.
This is strike one for Sprint. They sold the pair of phones to my wife with a nice rebate included. Even I was impressed. There was one problem. When my wife sent the paperwork in and the required form the reply we got back was that the rebate program had expired. Technically it had expired BEFORE they sold my wife the phone. Damn nice of them, and of course calls to the Cool Springs site met with nothing but frustration.
Then problems started to occur. The RAZOR may be the pretty phone on the market, but the software speed reminded me of the early 386/486 computers in the 80's. You hit a button and then waited for it to respond. The reception also went to heck. The phones simply sucked.
Then about 2 months ago my wife's phone started to go through battery charges real fast. What used to last three days or more, started to last a day and a half, or less. Then last week mine started to do the same thing.
As we all know how computers will have items running in the background that can use up CPU capacity, I figured it was software. Since the software started out bad, the natural assumption is that it got worse. We went to the Sprint store in Murfreesboro Tennessee and dropped our phones off and after a period returned.
The first thing the guy said was that there was nothing he could do as it was water damage on both. As my wife and I know we have never dropped it in water we asked WTF was he talking about. There seems to be an infamous chem tab on the phone that turns color after exposure to water, or in our case humidity.
Since the tab had changed color he told us the phone was dead, with no testing at all to find out as the tab stopped him, and told us our initial phone insurance will cover this. Now a simple check to see if the battery was dead, or if it was software related was not done. Tab turned so they are off the hook.
It's damn sad they sell phones with bad reception, and hypersensitive chem tabs. But this is Sprint and they are not impressing me.
We get out to the car and I pick my phone up to look at this chem tab from hell, and notice the front was now broken, a break that was not there when I dropped it off. My now pissed off wife went back in and G.S.'s comment "I don't know how it happened, but I didn't do it" was followed by multiple "I don't know"'s that pissed my wife off to no end.
Our insurance will cover the phones, but for us, Sprint, and the Sprint store at 1407 N.W.Broad St. in Murfreesboro should simply be avoided.
5 phones were part of the plan and they worked well for the most part. The cheap discount phones with the basic camera. After a bit my wife desired better phones and when she and her mom went to Cool Springs Galleria to renew the account she picked up two Motorola RAZORS for us.
This is strike one for Sprint. They sold the pair of phones to my wife with a nice rebate included. Even I was impressed. There was one problem. When my wife sent the paperwork in and the required form the reply we got back was that the rebate program had expired. Technically it had expired BEFORE they sold my wife the phone. Damn nice of them, and of course calls to the Cool Springs site met with nothing but frustration.
Then problems started to occur. The RAZOR may be the pretty phone on the market, but the software speed reminded me of the early 386/486 computers in the 80's. You hit a button and then waited for it to respond. The reception also went to heck. The phones simply sucked.
Then about 2 months ago my wife's phone started to go through battery charges real fast. What used to last three days or more, started to last a day and a half, or less. Then last week mine started to do the same thing.
As we all know how computers will have items running in the background that can use up CPU capacity, I figured it was software. Since the software started out bad, the natural assumption is that it got worse. We went to the Sprint store in Murfreesboro Tennessee and dropped our phones off and after a period returned.
The first thing the guy said was that there was nothing he could do as it was water damage on both. As my wife and I know we have never dropped it in water we asked WTF was he talking about. There seems to be an infamous chem tab on the phone that turns color after exposure to water, or in our case humidity.
Since the tab had changed color he told us the phone was dead, with no testing at all to find out as the tab stopped him, and told us our initial phone insurance will cover this. Now a simple check to see if the battery was dead, or if it was software related was not done. Tab turned so they are off the hook.
It's damn sad they sell phones with bad reception, and hypersensitive chem tabs. But this is Sprint and they are not impressing me.
We get out to the car and I pick my phone up to look at this chem tab from hell, and notice the front was now broken, a break that was not there when I dropped it off. My now pissed off wife went back in and G.S.'s comment "I don't know how it happened, but I didn't do it" was followed by multiple "I don't know"'s that pissed my wife off to no end.
Our insurance will cover the phones, but for us, Sprint, and the Sprint store at 1407 N.W.Broad St. in Murfreesboro should simply be avoided.
Labels: grumbles
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